Lesson 3: Summaries, graphs and tables beside the text
33 min read·13 Oct 2026
Module 10 · Lesson 3 · About 50 minutes · Needs: Module 6 (search with access filters), Module 7 Lesson 3 (routing to the case database), Module 9 Lesson 1 (checked citations)
The situation
On Friday 9 October 2026 Ellie Shaw writes: "My X200 is in for repair again with E7. Is it covered, and when will I get it back?" Half the answer is in Hollin's documents; the other half is a row in the case table and a date sum.
The same week Grace asks how many unfinished cases each partner holds, a count, and Hannah asks what goes wrong most across the products, which no single chunk answers. A flat list of chunks ignores the shape of all three. This lesson adds a summary layer, an entity graph and a safe path into the case table. The Hollin data is simulated.