Lesson 4: Teaching preferences, then checking what broke
25 min read·13 Oct 2026
Module 9 · Lesson 4 · About 55 minutes · Needs: Module 9 Lesson 1 (the frozen plan and check_plan); Lesson 3 helps (what a LoRA adapter is)The situation
It is Thursday 30 July 2026, week 9. Lena and Ravi have read SmolLM2's drafts for the 24 dev tickets. To Ana Duarte's duplicate charge, T-1001, it writes "as a support chatbot, I don't have the ability to access or process" anything.
Maya wants one thing: never brush a customer off. Name the help-centre article that answers the ticket, or say a person will check. Lena can pick the better of two drafts far faster than she can write a perfect one. This lesson trains on that judgement, then measures what it bought.