CourseForward Deployed Engineer: The Complete Course · Module 9: Communication · part 53 of 85
Part 53 · Module 9: Communication

Lesson 3: Hearing what the meeting did not say

16 min read·13 Oct 2026
Module 9 · Lesson 3 · About 40 minutes · Needs: Module 3, Lesson 1 (interviewing without leading); basic Python

The situation

Wednesday 22 April 2026, week 6, 10:00. Rafael chairs the pilot planning meeting. Tom, Mei, Viktor and Joan are there. You present the plan: Joan, Dev and Priti use the assistant on all new exceptions, all four types, from Wednesday 6 May, with late deliveries the first slice measured. At 10:40 Rafael says "I think we're all aligned."

They are not. Four people leave with a concern they did not say out loud. Lesson 2 was about what you send; this one is about what you receive, traced through that one meeting (simulated, like everything at Harbourline).

WED 22 APRIL, 10:00 TO 10:45 You talks Rafael chairs Tom "Fine." under £500 Mei one question 6 May Viktor "look at that" week one Joan one question ? said out loud above the line; not said below it
Six people, 45 minutes, one plan: four of them left with a concern they never said out loud (amber: not yet known to you).

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